Refund Policy

Introduction

At CryptoWealth, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and cancellations to ensure transparency and clarity regarding your purchases.

By purchasing any products or services from CryptoWealth, you agree to the terms outlined in this Refund Policy.

Subscription Services

CryptoWealth offers various subscription-based services, including but not limited to premium content, market analysis, and investment insights.

Trial Period

Some of our subscription services come with a trial period. If you cancel your subscription during the trial period, you will not be charged for the subscription.

Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• You will continue to have access to the subscription services until the end of your current billing cycle
• No refund will be provided for the current billing cycle
• Your subscription will not automatically renew for the next billing period

Subscription Refunds

For monthly subscriptions, we generally do not offer refunds for partial months. For annual subscriptions, we may provide a pro-rated refund for the unused portion if you cancel within 30 days of the initial purchase or the most recent renewal.

Refund requests for subscriptions will be evaluated on a case-by-case basis. We may consider the following factors:

• Length of time since purchase
• Reason for the refund request
• Usage of the subscription services
• Prior refund history

Digital Products

CryptoWealth offers various digital products, including but not limited to e-books, guides, templates, and video courses.

Refund Eligibility

Due to the nature of digital products, all sales are generally final once the product has been delivered. However, we may consider refund requests in the following circumstances:

• The product is defective or significantly different from its description
• You are unable to access the product due to technical issues on our end
• The product was purchased by mistake, and you have not downloaded, accessed, or used it

Refund Request Timeframe

Refund requests for digital products must be submitted within 14 days of purchase. Requests made after this period will generally not be considered.

Evaluation Process

Each refund request for digital products will be evaluated on a case-by-case basis. We may request additional information or evidence to support your claim.

Consulting Services

CryptoWealth may offer personalized consulting services related to cryptocurrency investments and market analysis.

Cancellation Policy

For scheduled consulting sessions:

• Cancellations made more than 48 hours before the scheduled session will receive a full refund
• Cancellations made between 24 and 48 hours before the scheduled session will receive a 50% refund
• Cancellations made less than 24 hours before the scheduled session are not eligible for a refund

Rescheduling

If you need to reschedule a consulting session, please contact us at least 24 hours in advance. Rescheduling requests made less than 24 hours before the scheduled session may be subject to a rescheduling fee.

Satisfaction Guarantee

If you are not satisfied with the consulting services provided, please contact us within 7 days of the session. We will work with you to address your concerns, which may include providing additional resources, scheduling a follow-up session, or issuing a partial or full refund, depending on the circumstances.

Refund Process

To request a refund, please follow these steps:

Submission

Submit your refund request by:

• Emailing support@cryptowealth.com with the subject line "Refund Request"
• Using the contact form on our website
• Calling our customer service team at +446329888270 during business hours

Required Information

Please include the following information in your refund request:

• Your full name and email address associated with the purchase
• Order or transaction number
• Date of purchase
• Name or description of the product or service purchased
• Reason for the refund request
• Any relevant documentation or evidence supporting your request

Processing Timeline

We will acknowledge receipt of your refund request within 2 business days and make every effort to process it within 5-10 business days. Complex cases may require additional time for review.

Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card refunds may take 5-10 business days to appear on your statement, depending on your card issuer
• PayPal refunds are typically processed within 1-3 business days
• Cryptocurrency refunds will be processed at the current market rate, not the rate at the time of purchase

Exceptions and Special Circumstances

Promotional or Discounted Purchases

Products or services purchased at a promotional or discounted rate may have different refund eligibility. These special conditions will be clearly communicated at the time of purchase.

Force Majeure

In cases of force majeure, such as natural disasters, technical failures, or other events beyond our reasonable control that prevent us from delivering our products or services, we may extend access periods, offer alternatives, or provide refunds at our discretion.

Account Termination

If your account is terminated due to violations of our Terms and Conditions, you will not be entitled to a refund for any purchased products or services.

Chargebacks

If you dispute a charge through your payment provider without first attempting to resolve the issue with us, we reserve the right to:

• Contest the chargeback
• Suspend or terminate your account
• Decline to provide services or products to you in the future

No Investment Returns Guarantee

CryptoWealth provides educational content, analysis, and insights related to cryptocurrency investments. It is important to understand that:

• We do not guarantee any specific investment returns or financial outcomes
• Cryptocurrency investments involve significant risk and potential for loss
• Past performance is not indicative of future results
• Investment decisions should be made based on your own research and risk tolerance

Refund requests based solely on investment performance or market movements will not be approved.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last updated" date at the top of this page will be revised to reflect the most recent version.

Your continued use of our services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Refund Policy periodically for any updates.

Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

• Email: support@cryptowealth.com
• Phone: +446329888270
• Address: 4 Craig Branch North Jakeport NE63 8EL

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT).